Frequently asked questions

What are the different uniform styles and do you offer different lengths (i.e. longer, crop)

We have racerbacks, straight tanks, T-shirts (straight and curved) and all these cuts come in 6 different lengths to make sure everyone feels great on track. The material is lightweight, 4 way stretch, velcro resistant and great quality.

See the detail here Custom uniforms

How do I find my size?

We have XS to 6XL. If you need a larger or smaller size, but not the length, we make six different lengths so you can find the right fit for you.

To find your perfect size, get a shirt that you like the fit and measure it laid flat. Compare these measurements to our size charts that you can find here

Is there a minimum order size?

No, you can order individual uniforms as skaters join the league.

Your team can save on shipping by ordering a bulk team order.

If you have already set up artwork with Skate Good Club and wish to set up a group order, sent us the details here

How to we arrange a team order to save on shipping?

Fill out the order questionnaire here and we will be in touch.

Skaters can pay individually or we can invoice once to the team.

How long is the delivery time?

Production takes about 6 weeks from the time we receive your order and payment. Delivery times may vary depending on shipping companies.

Plan order times in advance of your games allowing for 6-7 weeks in case of shipping delays.

See our order and shipping policy here

What is colour matching?

Skate Good Club is excellent at colour matching. If having the EXACT same colours as your previous tops is important, we would start with colour matching.

Even with the right colour references, the output could be different as each printer/fabric does its own thing a bit. To get the exact colours, we will send you a physical swatch of different shades of your uniform colours to make sure we get it right. We do not select your colours, we involve your team and you get to pick.

The colour matching process takes about 2-3 weeks.

We charge for colour matching, but again, this is not a requirement. If the majority or everyone will get new uniforms or you don't mind about shades possibly being a bit different, perhaps colour matching isn't that important.

If having the exact colours is really important, then colour matching is the only way to get a close match.

Also check our instagram here

When your team joins Skate Good Club, we'll sent you a questionnaire and then you can tell us if you want colour matching. We will need your team colours or your artwork files, so we have the colours to match!

Can you help with design?

Yes we can!

When you join us, we will provide artwork templates. If you need design work, we connect with our graphic designers to help, whether it is a little help or your team wants a whole new design. The fee will depend on the level of design work, get in touch.

Once you join Skate Good Club, we will send you a questionnaire and you can let us know whether you have design files or need design.

We want Skate Good Club! How do we get started?

We will set up a team micro store for your team. This will allow skaters to pay individually for a group order or order a single uniform any time.

Depending on whether the team needs colour matching and/or assistance with design. Please allow an additional few weeks in addition to your first order.

Please fill out our onboarding questionnaire and we will be in touch! Join Skate Good Club

If you will do a bulk team order that we will send at once so you save on shipping, please also fill out the order questionnaire. Set up a group order

I received my order and something isn't right, what do I do?

Returns / Exchanges

Custom Designs: Made Just for You!

Since our custom-printed designs are created specifically for you, returns are generally not accepted. However, your satisfaction is our top priority! If you have any concerns with your custom item, please don't hesitate to contact us within 14 days of receiving your order. We'll do everything we can to assist you.

Here are some things to keep in mind:

  • Normal Wear and Tear: Due to the nature of your sport, some wear and tear is expected. We cannot offer replacements for this.
  • Sizing: To ensure a perfect fit, double-check your size selection before placing your order. Unfortunately, we cannot replace items ordered in the wrong size.
  • Order Accuracy: We recommend carefully reviewing your order details before checkout to avoid any misspellings or selection errors. Unfortunately, returns cannot be accepted for these reasons.

Exceptions - When Exchanges are Accepted

Exchanges are possible for:

  • Faulty products upon arrival: This includes wrong sizes or printing errors caused by our team.
  • Manufacturing defects (not normal wear and tear): We'll replace uniforms with genuine manufacturing defects.

How to Exchange

To request a replacement top, please email us within 14 days of receiving your order so we can inform you how to get your product back to us.

Changes and Cancellations

We can possibly change your order if we haven't begun making it yet. Contact us ASAP, and we'll do our best to accommodate your request.

If you have any questions or concerns, please reach out to our friendly team at hello@skategoodclub.com

Contact us

If we didn't answer your question in our FAQ, please get in touch!

If you have a question about an order, please include your order number so we can answer questions as quickly as possible. If your question is about the status of your order, see our order information and/or FAQ, delivery time is approximately 6 weeks so please only enquire about the status of a new order after this time.

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