Production & Shipping

Production Time

Our standard production turnaround is approximately 6 weeks.

Production begins once we have received:

-Final artwork approval, where applicable

-Production-ready artwork

-Payment, where applicable

-Confirmation of all order details

For new team designs, additional time may be required before production while we work together on artwork, colour matching and design approval. Once the final design has been approved, the standard 6 week production turnaround applies.

Occasionally, production may be delayed due to circumstances outside our control, including specialist fabric production, supply-chain disruptions or shipping delays. If we become aware of a significant delay, we will notify your team as soon as reasonably possible.

Production timeframes are estimates rather than guaranteed delivery dates. Skate Good Club cannot accept liability or offer compensation for delays outside our reasonable control, including missed games, tournaments or other events.

Shipping

Shipping costs are calculated at checkout based on your delivery address.

Production time and shipping time are separate. Once your order has been completed and dispatched, delivery times may vary depending on the destination, shipping carrier, customs processing and local delivery services.

You will receive tracking details once they become available.

Skate Good Club reserves the right to select the shipping carrier, dispatch location and shipping route that we consider most suitable for each order. Depending on the destination and order type, products may be shipped directly to the customer, through one of our regional dispatch partners or as part of a consolidated shipment.

Once a parcel has been handed to the shipping carrier, delays caused by the carrier, customs authorities or local delivery services are outside Skate Good Club’s control.

USA Orders

To help reduce international shipping costs and simplify the import process, many individual USA orders are first combined into a bulk shipment and sent to our US dispatch partner in Texas.

Once the bulk shipment arrives, the individual orders are sorted and dispatched domestically to the relevant skaters or teams.

Because domestic tracking is created after the bulk shipment has arrived in Texas and been processed, there may be a short period between production being completed and US tracking becoming available.

For team orders, we may:

-Ship the complete order directly to the team

-Route the order through our US dispatch partner in Texas

-Use another suitable fulfilment method depending on the size, destination and requirements of the order

We will choose the shipping method that we consider most practical and efficient for each order.

The additional handling involved in consolidated USA shipping is part of our standard fulfilment process and should be taken into account when planning for important dates.

Customs, Duties & Local Taxes

Orders shipped internationally may be subject to import VAT and customs duties, depending on the destination country and local regulations.

Unless otherwise agreed in writing, these charges are the responsibility of the customer.

Where Skate Good Club arranges consolidated shipping or local fulfilment, such as for many USA orders, we may manage the import process before the order is dispatched domestically. Any applicable arrangements will depend on the shipping method selected for that order.

Customs inspections, processing times and charges imposed by customs authorities or shipping carriers are outside Skate Good Club’s control.

Customers are responsible for providing accurate delivery and contact information and for responding promptly to any requests from the shipping carrier or customs authorities. Skate Good Club cannot accept responsibility for delays, returns or additional charges caused by incomplete or incorrect information provided by the customer.

Incorrect or Undeliverable Addresses

Customers are responsible for checking that the shipping address entered at checkout is complete and correct.

If a parcel is returned to us because the address was incorrect, incomplete, refused or could not be delivered, the customer may be responsible for any return costs and the cost of sending the parcel again.

Where possible, we will help resolve delivery issues, but we cannot guarantee that an address can be changed once the order has been dispatched.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives visibly damaged, please contact us as soon as possible at hello@skategoodclub.com.

We may ask you to provide photographs, packaging information or other evidence required by the shipping carrier before we can submit a claim.

Claims are subject to the shipping carrier’s investigation and procedures. We will always do our best to assist, but we cannot guarantee the outcome or timeframe of a carrier claim.