Refund policy

Custom Order Policy, Returns & Replacements

The Boring (But Important) Bit 😅

Let's be honest… this probably isn't the page you were hoping to read today. We'd much rather be talking about roller derby, fresh jersey designs and exciting new team launches.

That said, having clear policies helps everyone know what to expect before placing an order. It keeps things transparent, prevents misunderstandings and means that, if something does go wrong, we already know how we'll solve it together.

We're a skater-owned business and pride ourselves on treating people fairly. These policies aren't here because we expect problems: they're here so we can keep working together in a friendly way, even if the unexpected happens.

Thanks for taking a few minutes to read through this. We promise it's the most boring part of working with Skate Good Club.

Custom Products

All Skate Good Club jerseys, scrim tops, helmet covers, armbands and other custom products are made specifically to your order. This includes custom team designs, names, numbers, colours, jersey cuts, lengths and sizing options.

As a result, these products are exempt from the EU 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU, which applies to goods made to the consumer's specifications or clearly personalised.

Once production has started, custom products cannot be cancelled, returned or exchanged simply because you have changed your mind.

By placing an order with Skate Good Club, you agree to the terms outlined in this policy.

Before You Order

Please carefully review:

  • Your chosen size
  • Jersey cut
  • Jersey length
  • Name spelling
  • Number selections
  • Shipping address
  • Any other customisation details

Our comprehensive size charts are designed to help you choose the correct fit. We strongly recommend measuring a garment you already own rather than measuring your body.

Please note that AeroFlex and ProCore are different performance fabrics. Although both fabrics follow the same size charts, they differ in weight, stretch and feel, meaning the fit may feel slightly different between fabrics. This is a normal characteristic of the materials and is not considered a manufacturing defect.

Unfortunately, we cannot replace or refund products where incorrect information, sizing or customisation details were provided during ordering.

Team Orders

For team orders, Skate Good Club communicates with one designated team representative.

Instructions, approvals and decisions provided by that representative are considered authorised on behalf of the entire team and its members.

Artwork & Design Approval

Artwork Supplied by Your Team

If your team supplies production-ready artwork, you are responsible for ensuring that all files, names, numbers, spelling, colours, logo placement and other design elements are correct before submission.

As we produce directly from the files provided, Skate Good Club does not provide design proofs for customer-supplied artwork and cannot accept responsibility for errors contained within those files.

Artwork Created by Skate Good Club

If Skate Good Club creates or modifies your team jersey design, we will provide a digital proof before production begins.

It is the responsibility of the customer or designated team representative to carefully review and approve all:

  • Names
  • Numbers
  • Spelling
  • Colours
  • Logos
  • Placement
  • Other design elements

Once artwork has been approved, production will begin and Skate Good Club cannot accept responsibility for errors that were present in the approved proof.

Design proofs are provided for team jerseys only. They are not normally supplied for scrim tops, helmet covers, armbands or other products unless agreed beforehand.

Artwork Adjustments

To ensure designs work across different garment sizes, jersey cuts and lengths, Skate Good Club may make minor adjustments where necessary.

This may include small changes to:

  • Scale
  • Positioning
  • Placement

These adjustments help maintain the overall appearance and balance of the design across different garment styles.

They do not constitute a manufacturing defect or design error.

If maintaining the exact proportions or placement of a design element is important to your team, please let us know before production begins so we can discuss the available options.

Colour Matching

We take great care to reproduce colours as accurately as possible.

However, colours may appear differently depending on computer screens, mobile devices, lighting conditions, printing processes and fabric types. For this reason, colours viewed digitally should always be considered an approximation.

The only way to achieve the closest possible colour match is through our physical colour matching process. 

If a physical colour match is not requested, Skate Good Club cannot guarantee that colours will exactly match previous garments, other manufacturers' products or how colours appear on screen.

Minor colour variations between digital artwork, printed fabric and different production batches are normal and do not constitute manufacturing defects.

Manufacturing Tolerances

Every Skate Good Club garment is individually cut and sewn.

The following tolerances are considered acceptable and are not manufacturing defects:

  • Garment measurements within ±3 cm
  • Minor seam positioning differences
  • Minor print placement differences
  • Minor production batch variations

When We Will Repair or Replace Your Product

If something is our mistake, we'll always make it right.

This includes:

  • Manufacturing defects
  • Incorrect sizing compared with the approved order
  • Printing errors made during production
  • Incorrect items received

We reserve the right to determine whether a product should be repaired or replaced.

As part of our commitment to reducing waste, we may choose to repair a garment where this provides an appropriate solution.

If a replacement is approved, it will be produced to the exact specifications of the original approved order, including:

  • Size
  • Jersey cut
  • Jersey length
  • Neckline
  • Design
  • Name
  • Number
  • Colours
  • Any other customisations

Replacement garments cannot be used to change sizing or any other product specifications.

We may request photographs and, where appropriate, ask for the original garment to be returned before approving a repair or replacement.

Please contact us within 14 days of receiving your order if you believe there is a manufacturing issue.

Stitching

Our fabrics are specifically selected for roller derby and are highly resistant to damage from Velcro.

However, like all sewn garments, the stitching itself can occasionally catch on sharp objects such as fresh velcro, jewellery, exposed metal or other abrasive surfaces. If this happens, a thread may pull or come undone.

As a company, Skate Good Club is committed to reducing waste wherever possible. Not every loose stitch requires a replacement garment and, in many cases, a simple repair by a local tailor will restore the garment perfectly and significantly extend its lifespan.

If we determine that a stitching issue is the result of a manufacturing defect, we will of course repair or replace the garment.

Damage caused by snagging, catching, accidents or normal wear and tear is considered accidental damage and is not covered under our replacement policy.

Normal Wear & Tear

Roller derby is a demanding contact sport and some wear and tear is expected through normal use.

This includes, but is not limited to:

  • Falls and impacts
  • Contact with Velcro or protective equipment
  • Snagging from jewellery or sharp objects
  • Abrasion
  • General fading through use
  • Pilling through repeated contact

These are considered part of normal use and are not manufacturing defects.

Questions?

If you have any questions or concerns about your order, please get in touch with us at hello@skategoodclub.com.

We're a skater-owned company and we'll always do our best to find a fair, practical and sustainable solution.